Solved Grandstream RPS requests fail causing delays when saving user settings

[NeilSmith_UBT]

There seems to be an issue with the 3CX systems sending Grandstream RPS requests.
It was working fine until yesterday, then whenever you save settings for a user that has a Granstream handset assigned, the system hangs until you finally get the message below:




The following message then appears in the Event Log:

I have tried this on several different systems and have the same issue. (there is no issue with Fanvil or Yealink phones).

I would be glad if this could be investigated.
.

 

[JohnS_3CX]

Hi Neil,

This was investigated and it was an outage from Grandstream's end (their server was not responding to any requests).

They were able to recover the service so if you try adding phones now you should be able to use RPS successfully.