Hide phone numbers of active calls in WebClient (webclient/#/people interface)

[IT 3CX]

I'm trying to hide all private phone numbers called using our 3CX due to confidentiality reason.

1)I found that one option was discussed already : a possibility to make a redirection of calls to a private mobile number without showing it to others - but there is no solution provided for a moment
https://www.3cx.com/community/threa...to-be-hidden-from-contacts.57433/#post-295369
so, everyone has a possibility to [Call Mobile : *******] in webclient/#/people interface for there extentions.

2) The other matter is to hide active calls' numbers in webclient/#/people interface => just to keep [busy] or [in call] for the calling extensions, but don't show the number of active communication.
I saw some similar threads without finding a solution, like :
https://www.3cx.com/community/threads/hide-dialled-number.11163/
https://www.3cx.com/community/threads/how-to-block-outgoing-caller-id.37587/
https://www.3cx.com/community/threads/how-to-hide-caller-id-in-3cx-system.55101/

 

[TBWD]

Not sure it is an option, you may want to post to Idea's

 

[jmatano]

This reply is for your 2nd bullet point.

We have this setup so that people cannot see the calls from groups, unless they are a group manager. This is the combination of settings that will allow it to be displayed, only to managers and not users of the group. Also, all managers do not ever show their call details with this setting.

So essentially if you do these group settings:
Users cant see call data for any call.
Managers can see users calls.
No one can see managers calls.

 

[IT 3CX]

@jmatano

Thank you very much for this response.
For the second matter the solution which works for me -> create a group with all users and setup these settings to hide calls from everybody form this group.
As the result - only a status color is changing during the calls.

 

[jmatano]

@jmatano

Thank you very much for this response.
For the second matter the solution which works for me -> create a group with all users and setup these settings to hide calls from everybody form this group.
As the result - only a status color is changing during the calls.

Yup, pretty much the same thing. For us, we want the managers to be able to see the users but not the other way around, or anyone to see managers (who could also be our execs).