Solved Hosted 3CX License questions

[Cytranic]

I got a lead from 3CX. The guy said he wanted a 4SC Pro key. No problem, got payment from him, sent him the key. Apparently he is hosted by 3cx. He's unable to click the license and add the new license. The license tab under settings is no longer there.

How am I supposed to add this purchased license he bought to his Hosted 3CX server?

 

[Evolute IT]

I got a lead from 3CX. The guy said he wanted a 4SC Pro key. No problem, got payment from him, sent him the key. Apparently he is hosted by 3cx. He's unable to click the license and add the new license. The license tab under settings is no longer there.

How am I supposed to add this purchased license he bought to his Hosted 3CX server?

Normally, you would have upgraded his existing license to prevent that problem.

You will need to contact 3CX (@NickD_3CX can help) and have them change it.

 

[cobaltit]

Since you said you sent him the key it sounds like you didn't upgrade his existing key which would have been the better route to go. But you have two options:

- Reach out to 3CX as @Frederick Marcoux said although I'd try opening a ticket since you are a partner:

- Or if in a hurry the customer can try taking a backup without license key/fqdn and downloading it. Then releasing the FQDN via the customer portal for the current key. Then they can deploy a new hosted instance with the new key (and hopefully being able to retrieve the previous FQDN.

 

[StefanW]

there is nothing we can do, the customer must upgrade in hosting the license key in use. Key Replace is not available in hosted instances as a lot of under-the-hood setups is based on some static values.

The quickest way to solve, request a refund from 3CX of the new license, get customers existing license, upgrade. The price is the same.

@cobaltit , release FQDN in hosted instances is locked as it would leave the running instance dormat!

 

[Cytranic]

Got it guys, put in a ticket. I went ahead and upgraded the customer's hosted key, and I'll await refund. We will now ask if they are on the hosted platform moving forward. Thanks

 

[StefanW]

best to ask customers in any case if they already run a demo with a key and then use this key to upgrade. For the customer, it will be the best experience.