Hosted 3CX Upgrade to V20

[Mike Shintani]

I am a Hosted by 3CX customer running V18 9.

I am confused on how to proceed. I am getting emails from 3CX reminding me to upgrade. An email exchange I had directly with 3CX said "You have to update the system manually from v18 to v20." However the official 3CX upgrade posting says "If your 3CX instance is Hosted by 3CX, you don’t need to do anything. Just sit back and our admins will ensure your 3CX system is updated to V20."

Do I need to manually do any work?

Do I need to hire a Partner to do my upgrade (as all the emails from 3CX recommend I do?

Do I just sit back and do nothing and 3CX does upgrades for Hosted by 3CX pbx's?

Thanks!
Mike

 

[TheodorosG_3CX]

For the 3CX Hosted installations the upgrade option is available under the Updates. If you decide to proceed you can just press to upgrade however before proceeding ensure that following requirements:
• https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/
In case you do not proceed the 3CX Hosted installations will be updated from our side as per below blog post:
• https://www.3cx.com/blog/releases/v18-update9a/