How to disable email notifications in STARTUP PRO hosted ?

[Rsztd]

Hello, I would like to disable the email notification that every user belonging to a ring group (ring all) receives when a call is not answered. I'm on 3CX STARTUP PRO hosted version.

 

[JohnS_3CX]

Hello!

StartUP does not provide the option to disable the emails.

However, you could use a queue instead of a ring group where only the manager gets calls for unanswered (Abandoned) calls.

 

[Rsztd]

Hi JohnS_3CX, but I need the function ring all phones. Is that possible ?

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[JohnS_3CX]

Yes, you will find that you can use multiple Polling strategies under the Queue General options.

 

[Rsztd]

In Admin > Office Hours > Where to send calls and messages
I set send to Queue but I still get the email notification message: There was a lost Call in Queue Queue (32360) from Caller ID XXXXXXXXXX

 

[JohnS_3CX]

As mentioned before, the manager will always get the notification, but not the users.

 

[CallingFromMars]

As mentioned before, the manager will always get the notification, but not the users.

But: As far as I know, in StartUp Pro you *can not* set if an extension is a simple Q-User or a Q-Manager.
So in our tests you always get an e-mail for lost calls. It there a solution or workaround to set that?
If not please implement an option to opt that out (like available for dedicated installations).
If you get a lot of lost Q Calls, this drives our customers crazy.