How to make a Call Queue look like they're coming from the same number?

[tmeahl]

We have an after-hours extension for work emergencies that routes to a Call Queue. Currently, the original caller's phone number is displayed as the incoming call for this queue. How can we configure it so that all calls through this specific Call Queue appear to come from the same "Emergency" phone number? We have spare DIDs to use

 

[TheodorosG_3CX]

Most probably this has to be clarified with your provider whether they can always send the same caller id for specific DID.

 

[VoIPTools]

An agent can be a member of multiple queues. Create a single-purpose priority queue and name the queue something like "Emergency Call" and have the queue name appended to the caller ID. That way the agent knows it is an emergency call, this call is prioritized ahead of all other queue calls, AND the agent has the caller's phone number as well.