If the Caller presses * while waiting in Queue the call is ended

[clarkjesse]

• 3CX Version, Enterprise Annual 18.0 Update 3 (build 461)
• Server OS, e.g. Debian (AWS Marketplace version)
• Is the 3CX Server Hosted and where? Hosted on AWS

I have a queue with call-back enabled. If I call in and accidentally press * instead of 2 to request a callback, I get hung up on. Can I disable this?

 

[SweetAction]

* is the destination no answer. Simply set that to whatever you want and * shouldn't cause any issues anymore.

 

[clarkjesse]

Where is this setting at? I don't see that on the Queue Settings.

 

[leejor]

See point 5....
https://www.3cx.com/docs/manual/call-center-queues/

 

[SweetAction]

Call Queue, main page, halfway down the page is Destination No Answer section.

 

[clarkjesse]

Ah. I see it now. Thank you!