Inbound call routing

[Kirby Armstrong]

Hi All,

I have a little issue we have moved from a voip provider that allowed the yealink phones to show new inbound callers even when the end user was on a call, this could allow the receptionist to put the current call on hold to answer the new inbound call and transfer the new call to another extension nad then go back to the original call.

Currently we have inbound DID going a ring group that call all extensions, however if the receptionist is on a call they don't get notified of the new inbound call, and as such cannot park/put on hold the current call to answer the new call.

Is there something I am missing?

Thanks
Kirby

 

[craigreilly]

Settings->Parameters->ALLOWUSEBUSYOPTFORGROUP controls how this work.

But beware, this may have some other affects you do not anticipate.

Be sure to test it thoroughly on ring groups and normal users.

 

[YiannisH_3CX]

Hello @Kirby Armstrong

You could also install a web client so that the receptionist can monitor active calls using the switchboard and act accordingly.