Inbound Calls State Unavailable

[kstreet77]

Working with StartupPro hosted trial to evaluate for a business. Inbound and outbound SIP through CallCentric established, and the DID is an assigned local number. Outbound calls work great (aside from having to dial 1 every time), but I keep getting an unavailability message when calling into the DID.

"The person you are calling is currently unavailable. Please try your call again later. Message 1007"

DID is set to user, and all status settings I can find are set to available. I even set the temporary status as available for good measure. CallCentric shows the calls coming in on their log.

I am sure there is an easy fix that I am overlooking. I am also sure there is probably a thread for this, but evidently 'unavailable' is a $5 word for 3cx and will not allow me to search by it, so apologies for the repetition.

I appreciate the assistance as I am beginning this 3cx journey.

 

[JohnS_3CX]

Hi,

Make sure your Callcentric account is not also registered on another device or system.

And also ensure you have entered the number in the correct format: 1777xxxxxxx

And finally, read what 1007 means from Callcentric. You might not be able to receive calls because you are forwarding to a paid destination. Otherwise, you will have to contact them to find out more.

I have tested and can confirm that adding a Callcentric trunk will work correctly.