Inbound calls to Digital receptionist are not forwarded to ring groups

[Moe Hammond]

Hello,

I have 3 issues, but most important of them is number 1

1- inbound calls to Digital Receptionist is configured with 8 options.
3 of those options are configured to send inbound calls to ring groups and in each of those ring groups there's one, two or three people but as soon as person presses the option that's associated with the ring group the call drops.

2- Voice mail that's sent to extension doesn't show any notification on 3CX client. is this by design ?

3- I would like to know if 3CX can still control a call which is not answered and forwarded to a person's mobile phone?

 

[leejor]

For the first item...check the 3CX Activity Log, for one of these calls to see why the call drops.

Please explain, in more detail, what you mean in the second point.

What do you want to do with the call to the mobile. If it is engaged, then the call will generally go immediately to the mobiles voicemail. Did you want the call to only ring for a few seconds, then if not answered go to the 3CX Voicemail?