Hi,
I have a 3cx installation sitting on Debian install on my windows server (running hyper-v). I also have an old Elastix installation on another server which has my physical Sangoma analog card for E1. There is a sip trunk bridging the Elastix calls to the 3cx end. Both of them are on the same network. The servers and all the clients are connected to the phones via network cables and not wirelessly.
The problem is that since installation last week, users have been suffering intermittent disconnections on the phones. All would be working and suddenly it says "Disconnected. Waiting for network" simultaneously on both the windows phone client and the web client. Whenever this happens, you can't use the keypads. If it happens in the middle of a call, it doesn't seem to affect the call in any way. The longest it has stayed disconnected for is like 10 seconds and it's usually back up again. But the issue persists day in day out.
On my own, I've tried to do some troubleshooting. On the same hyper-v running the 3cx server, I have a Windows VM that I installed the 3cx phone on. While running the phone, I pulled up the command prompt to run pings to the 3cx server with several loads and also opened up the web client on the browser. What I noticed is that, even while the phone and the web clients were disconnecting intermittently with "Disconnected. Waiting for network", the pings to the 3cx server on the command prompt were not disrupted a bit. I initially thought this was network related, but at this point, I'm baffled as to what could be the reason for this and how to solve it.
I have a 32 simultaneous call license and about 64 phones on it which at any point in time only about 25 are connected and just 5 out of the 32 simultaneous calls are used. Please help.
I have a 3cx installation sitting on Debian install on my windows server (running hyper-v). I also have an old Elastix installation on another server which has my physical Sangoma analog card for E1. There is a sip trunk bridging the Elastix calls to the 3cx end. Both of them are on the same network. The servers and all the clients are connected to the phones via network cables and not wirelessly.
The problem is that since installation last week, users have been suffering intermittent disconnections on the phones. All would be working and suddenly it says "Disconnected. Waiting for network" simultaneously on both the windows phone client and the web client. Whenever this happens, you can't use the keypads. If it happens in the middle of a call, it doesn't seem to affect the call in any way. The longest it has stayed disconnected for is like 10 seconds and it's usually back up again. But the issue persists day in day out.
On my own, I've tried to do some troubleshooting. On the same hyper-v running the 3cx server, I have a Windows VM that I installed the 3cx phone on. While running the phone, I pulled up the command prompt to run pings to the 3cx server with several loads and also opened up the web client on the browser. What I noticed is that, even while the phone and the web clients were disconnecting intermittently with "Disconnected. Waiting for network", the pings to the 3cx server on the command prompt were not disrupted a bit. I initially thought this was network related, but at this point, I'm baffled as to what could be the reason for this and how to solve it.
I have a 32 simultaneous call license and about 64 phones on it which at any point in time only about 25 are connected and just 5 out of the 32 simultaneous calls are used. Please help.
