Issue with Activation

[Diego Rise]

Hello,

I have an issue with activation.
3CX failed to establish a TCP connection to activation.3cx.com.

I have read about having to upgrade to the latest version of the software to fix the problem. The only issue is that If i do that ill loose my call display.

My current license displays Professional Annual 15.5.6354.2

I have tried to update the software to the latest version, but as soon as I do that my 'otg' tags are dropped from my From header, making my Call display show 'anonymous'.

Is there a way for me to get someone to help me (even paid).

We are about to hit max concurrent calls on our existing license and the new one (that has increased) cannot be applied. Is there a way to apply it?

Thanks

 

[cobaltit]

I have no idea what OTG tags are but there's nothing in 3CX that should change it's ability to read SIP messages. But it seems like an easy decision as to whether you want calls to get outright rejected because they hit the call limit or you at least can get them with no caller id.

Assuming you didn't have any customizations done to your 3CX it shouldn't be too difficult to fix. That being said I can't see how it would stop working simply by an upgrade.

 

[Diego Rise]

The problem is the tags being dropped.
See thread below:
https://www.3cx.com/community/threads/rollback-to-v15-5-sp3.55877/

 

[YiannisH_3CX]

In that case you will need to upgrade to the latest stable version to be able to activate your licence and use a 3CX supported provider to ensure compatibility. https://www.3cx.com/partners/sip-trunks/
You can upgrade using the following guide: https://www.3cx.com/blog/news/pbx-upgrade-update-6/