Solved License limit is reached - thru ringing?

[Steffen Maier]

Hello,

I do get a "License limit is reached" Message, but it is only ringing.

That happens, when a call from a call que runs into a timeout, then I connect to a ring group where all phones in the office are ringing at the same time.
So the phones are just ringing, not active calls.

So it this a bug or a feature?

Thanks
Steffen

 

[leejor]

Normally, simply ringing a number of sets, does not use licences corresponding to the number of sets ringing. There may be something else gong on. Check the 3CX Activity Log. Perhaps some outside call forwarding?

 

[YiannisH_3CX]

Hello @Steffen Maier

Calls to ring groups only consume one simultaneous call regardless of the number of agents in the Ring Group so you should not be getting a licence limit reached because of that.
Does that happen each time the call is transferred out if the Queue? Do you get the same error when calling the Ring Group directly?

 

[Steffen Maier]

The problem occurs because of we use simultanious ringing on mobile phones. Therefore a lot of external calls will be made (just thru ringing on a group).

To me it seems better to check the max licence on simultanious active calls not on simultanious rining calls.

 

[YiannisH_3CX]

If the calls are ringing extensions in a ring group then only 1 simultaneous call is counted towards the licence. If however there are external calls made to the provider then each one counts as a simultaneous call.
I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.