license limit reached

[a2om]

Hi, We keep getting "license limit reached" for no good reason. (that i can see.)
Here is a piece of the log:

09:58:09.827 [CM503008]: Call(636): Call is terminated
09:58:03.296 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:57:56.922 [CM503008]: Call(637): Call is terminated
09:57:31.299 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:56:59.301 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:56:27.303 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:55:55.306 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:55:23.309 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:54:51.313 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:54:19.317 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:54:09.818 [CM503008]: Call(638): Call is terminated
09:54:06.569 [CM503007]: Call(638): Device joined: sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:54:06.553 [CM503007]: Call(638): Device joined: sip:[email protected]:5060
09:54:06.553 [CM503002]: Call(638): Alerting sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:54:06.397 [CM503025]: Call(638): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=38e6f73bba0c700f]
09:54:06.334 [CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded.
09:53:51.040 [CM503007]: Call(637): Device joined: sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:53:51.024 [CM503007]: Call(637): Device joined: sip:[email protected]:5060
09:53:51.024 [CM503002]: Call(637): Alerting sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:53:50.868 [CM503025]: Call(637): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=38e6f73bba0c700f]
09:53:50.805 [CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded.
09:53:47.321 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:53:15.326 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:52:43.330 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:52:40.065 [CM503003]: Call(636): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:10.1.1.39:5060
09:52:40.065 [CM503003]: Call(636): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:10.1.1.34:5060
09:52:39.924 [CM503007]: Call(636): Device joined: sip:[email protected]:5060
09:52:39.924 [CM505001]: Ext.4019: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] PBX contact: [sip:[email protected]:5060]
09:52:39.924 [CM503002]: Call(636): Alerting sip:[email protected]:5060
09:52:38.206 [CM503025]: Call(636): Calling RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060]
09:52:38.190 [CM503025]: Call(636): Calling RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060]
09:52:38.190 [CM503025]: Call(636): Calling RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060]
09:52:38.128 [CM503004]: Call(636): Route 1: RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
09:52:38.128 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:52:38.128 [CM505003]: Provider:[VOIPTALK] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:[email protected]:5060]
09:52:29.613 [CM503007]: Call(636): Device joined: sip:[email protected]:40600;rinstance=765305f761d079a6
09:52:29.613 [CM503007]: Call(636): Device joined: sip:[email protected]:5060
09:52:29.598 [CM505001]: Ext.8005: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
09:52:29.598 [CM503002]: Call(636): Alerting sip:[email protected]:40600;rinstance=765305f761d079a6
09:52:29.426 [CM503025]: Call(636): Calling Ext:Ext.8005@[Dev:sip:[email protected]:40600;rinstance=765305f761d079a6]
09:52:29.395 [CM503004]: Call(636): Route 1: Ext:Ext.8005@[Dev:sip:[email protected]:40600;rinstance=765305f761d079a6]
09:52:29.395 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:52:29.395 [CM505003]: Provider:[VOIPTALK] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:[email protected]:5060]
09:52:29.379 [CM503001]: Call(636): Incoming call from 07860156950@(Ln.10000@VOIPTALK) to <sip:[email protected]:5060>
09:52:29.176 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:8005
09:52:11.335 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:51:39.340 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:51:07.344 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:50:35.350 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:50:03.357 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:49:31.363 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:48:59.370 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:48:27.377 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:47:55.384 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:47:23.391 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:47:13.971 [CM503008]: Call(635): Call is terminated

There was 1 person on a call at the time. We have an 8 call SMB license.
I don't know what to make of [166,241,247,451,494,526,625,636,637] after the active calls line...
There are no calls active when that comes up.

Any ideas or can anyone point me to more relevant information to help diagnose this issue?

Thanks,

Antony

 

[a2om]

I can confirm that this upgrade does indeed fix the license limit problem.
I really would recommend that 3CX disseminate this information more widely and obviously.

Thanks for the subsequent help though (even if it was hard to get started).

 

[nb]

Happy this works for you.

I will see what I can do on this. V9 is at the doorstep however.

 

[wzaatar]

Never had this issue although my installations are constantly used.

Can you please advise with your VoIP provider name as well as your SIP phone/softphone brand? It may be some incompatibility issue that we need to address.

W.

 

[radix]

I have the same problem described by the OP.
Will try the fix.

 

[bankyiie]

I am having the license limit problem on my 3cx installation (v12.0.33517.465).
I have a license for 8 concurrent calls but get the license limit message even when i have just one or two concurrent calls.
This is becoming embarrassing for our organisation as customers get this message as well and are complaining.
Please advise on possible fix.

 

[leejor]

You've revived a post from four years ago dealing with a completely different version of the PBX. While you may be experiencing the same symptoms, I'm pretty certain that the cause has no relationship to the original post.

You should begin troubleshooting by having a look over the 3CX logs to confirm how many calls the PBX actually sees in use. There may be some that you are not aware of.

 

[bankyiie]

I have reviewed the logs, no such calls.
I will start this as a new post so we dont get things mixed up in here.
Thanks