M365 - How to Sync users without "Sync user account details" option ?

[Arthur.b]

Hi,

We are running an on-premise 3CX instance with 115 extensions. We have Microsoft 365 synchronization enabled to allow for SSO.

During the initial deployment, we enabled the 'Sync user account details' option. We later disabled it so we could manually edit first and last names directly within 3CX.

The issue we're facing now is that whenever we add a new user, the M365 synchronization does not activate for them.

I opened a ticket with 3CX France support, but their suggested solution didn't work for us. They recommended re-enabling 'Sync user account details' and restarting the 3CX server. However, doing so would overwrite and rename all our existing accounts, which we need to avoid.

Please find attached a screenshot of our current M365 configuration settings in 3CX.

If anyone has dealt with this issue before, I would love to hear your thoughts!

 

[NikosT_3CX]

@Arthur.b I have seen your ticket and ideed it is like this.
When you wan to synch a user, the below options must come into the PBX.
So the option "Synch user account details " must be enabled.
The option to disable it, is yes for someone to do a mass import, change then whatever you want and then touch nothing more as you did. But if you want to add more users, this option must be enabled.
If not, the PBX can not go and request from Microsoft the below settings so the user will not be updated on the PBX side.

 

[Arthur.b]

Hi Nikos,
You understood my request perfectly.

I understand the internal workings between 3CX and M365.

But isn't there a workaround?