Solved Manage 3CX Hosted

[redsis]

Hello,

Yesterday I migrated my Azure PBX to 3CX Hosted. Everything was fine, but when the move was done, my trunks stopped working.

So, I put my PBX back on Self-Host and remounted it on Azure. For a few hours there was a DNS problem and now instead of the Azure machine answering, the 3CX machine answers.

That is not the problem. The problem is that in the 3CX portal, in Keys, my PBX appears as "Hosted" (when it should appear that it is not) and the biggest problem is that I can't click on "Manage". When I click on "Manage", a little window appears telling me how to enable the option to manage my 3CX from the portal, but this option is not in the PBX hosted in 3CX.

I don't know if I'm making myself clear. Could someone tell me how I can solve this?

Thank you very much.

 

[JohnS_3CX]

Hi,

Please take a look at this post, and ask to have your 3CX hosted instance taken down, you cannot have both running at the same time as it will cause issues with your FQDN and possibly trunks if both instances compete against each other for registration.

https://www.3cx.com/community/threads/delete-instance-hosted-by-3cx.75573/

 

[redsis]

Hi,

I don't want the Azure instance, I want the 3cx instance. So, how can I delete the Azure instance instead of 3cx?

 

[JohnS_3CX]

Ok in this case, since Azure is under your control you will need to delete the machine via your Azure portal.

 

[redsis]

Ok, I have deleted it from Azure. And now? How I must proceed to manage the machine hosted in 3CX with the portal?

 

[NikosT_3CX]

@redsis please PM me with your license key to check it and I will also provide you instructions how to do this.

 

[NikosT_3CX]

@redsis as per private conversation all is ok now as you mentioned so i will mark this thread as solved