Missing reports after v15.5 to v16 upgrade

[Matt Keffer]

We just went through and migrated our 3CX system from a server 2012 box to a new server 2019 box using a restored backup. I chose all possible backup options, but this morning our Call Center manager notified me that all reports prior to the upgrade were no longer available.

Is there a way to get them back?

Thanks!

 

[AWS2P]

Was it pdf file reports ? do you have always old pbx to see in report folder?
V16 has no more pdf file generated but html now

 

[JohnS_3CX]

Hi Matt,

What type of license do you have? Is it a standard or pro?

 

[eddv123]

We have experienced a similar issue recently (albeit only on a couple of instances out of hundreds of upgrades) - the call logs are still there (which would tell me the reports should be also) but no reports.

This was Windows based 3CX with PRO licences.

 

[JohnS_3CX]

We have experienced a similar issue recently (albeit only on a couple of instances out of hundreds of upgrades) - the call logs are still there (which would tell me the reports should be also) but no reports.

This was Windows based 3CX with PRO licences.

Hi Edd

You mean their license allowed reports, the reports button exists, but the list is empty?

Or did the Reports tab disappear?

 

[eddv123]

@JohnS_3CX

I think I have got to the bottom of this one anyway. Backups or version problem (I think taken on 15.5 SP1) so there are a lot of setting discrepancy between unknown settings.

I need to rollback to SP1, upgrade manually to SP3 15.5 and upgrade to v16 from there. Managed to work this out from the Updater1/Updater2 logs in the Supportinfo file.

Not sure if this would solve the problem @Matt Keffer is having but worth a check.

 

[JohnS_3CX]

Yep, this makes sense. The update procedure requires you to reach 15.5SP6 before you move on to 16.

Fore reference: https://www.3cx.com/blog/news/pbx-upgrade-update-6/