Multiple calls

[Brock_4118]

Hi there,
I have come across one problem that when any extension from any particular ring group is busy from outside call that person doesn't get notification or not either he can see second calls in background, within the office extension to extension can receive multiple calls but cant receive multiple calls from outside.
3CX version i am using is 15.5.5 on windows server
phones i am using Yealink T21 E2
except one particualr extension is able to receive multiple calls from outside at the same time if the person is busy he does see second calls is coming, but other members of her group don't receive,,, any idea how to resolve this ?

 

[leejor]

Read about the option ALLOWUSEBUSYOPTFORGROUP

https://www.3cx.com/community/threads/accept-multiple-calls-use-phone-status-ring-groups.20851/

There have been a number of posts over te past few years on this subject, in the forum, if you do a search. There are also some warnings about the use of that option. I'm assuming that you have more than one line key assigned to these sets.

 

[AWS2P]

Warning is more for unsupported setting for 3cx than a real working problem

 

[leejor]

There is a "caution" from @NickD_3CX in this post...

https://www.3cx.com/community/threads/ring-groups.51569/

 

[AWS2P]

Yes you are right Leejor, but we see most users asking since several years this feature than asking for rescue having used it.

As you are registred member since long time; do you have in memory lot of thread about troubles caused by use of option ALLOWUSEBUSYOPTFORGROUP ?

 

[leejor]

I can't recall anything specific being reported, but I don't read every single post, not every user reports issues as they may think it is a one-off event and dismiss, and, not all users post on the forum. So, while the use of this option may cause issues, it may not in all cases.
Just as drug companies are obligated to inform "customers" that use of a certain medication may cause...(see a whole page of fine print), 3CX obviously feels the need to warn people that using this feature may cause... Which was probably discovered during their testing. Just keep that in mind, if you choose to use it.

There are requests for an official feature https://www.3cx.com/community/threads/ring-group-answer-multiple-calls.48689/

But we all know how long, requested features, take, to be implemented. I'm thinking of...

https://www.3cx.com/community/threads/ability-to-set-a-caller-id-for-outbound-calls.42840/

Which has been in Progress for several years.

 

[AWS2P]

Roger , we are on same frequency.

Yes so stange known situations may stay so long time with no change or sometimes with worst change.
For example IVR default time for "Destination for invalid or no DTMF input " set to minimum 1 second is one.

 

[Brock_4118]

Hi everyone,
Thanks to all for your quick response & guidance, i have tried every options for that query on another thread, unfortunately non of them work, i did know also about changing in parameter settings but was afraid to do so as many have mentioned it will create a problem.
But today i have tried that solution & fortunately it worked like charm
as of now no any complication i have face in 3CX after changing into parameter.
Thnaks to all for your help & support specially @aws2p & @leejor

 

[AWS2P]

By the way if you experienced some unexecpected behavior, you just need to revert setting to default

 

[Brock_4118]

So far no any issue i have faced but if i do i know what i have do now
Thanks @aws2p