Hi,
I'm currently in the proces of rebuilding a 3CX v18 instance in a v20 SP2 instance but i'm running into a problem.
In v18 I had multiple inbound rules setup to the same Queue while in Office with the specified name so our Queue member could see which company DID the client was calling (around 20 rules).
The Out of Office routing where however all going to different IVR's so there would be a prompt with the different company name playing.
How can i rebuild this in v20 without making multiple queues that route to different IVR's or creating a ton of departments?
Note that this is only to 1 Queue. We have around 200 Queues with half of them that use the same setup.
I'm currently in the proces of rebuilding a 3CX v18 instance in a v20 SP2 instance but i'm running into a problem.
In v18 I had multiple inbound rules setup to the same Queue while in Office with the specified name so our Queue member could see which company DID the client was calling (around 20 rules).
The Out of Office routing where however all going to different IVR's so there would be a prompt with the different company name playing.
How can i rebuild this in v20 without making multiple queues that route to different IVR's or creating a ton of departments?
Note that this is only to 1 Queue. We have around 200 Queues with half of them that use the same setup.
