Need assistance recovering user extensions contacts after CRM integration and contact deletion in 3CX

[Alexandre Peloquin]

Following the CRM integration with Zoho, we deleted all CRM contacts in 3CX. As a result, all user extension contacts were also removed.

We no longer have a directory on any Yealink or Snom phones, and when we download the yealink_phonebook.xml from our 3CX server, it is empty.

Do you know how I can retrieve the user extensions from the system?

https://xxx.xxx.xxx.xxx:5001/provisioning/xxxxxxxxx/yealink_phonebook.xml

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<XXXIPPhoneDirectory/>

 

[jed]

The quickest solution, restore your backup from last night

 

[Alexandre Peloquin]

I wish it were as simple as that, but the problem has been ongoing for several weeks, and we only have a retention period of 5 days for this system. Additionally, we don't want to lose the call logs for the day.

 

[Evolute IT]

The phonebook should be containing at least the user extensions of the system.

What version are you on?

 

[Alexandre Peloquin]

We are at the last stable version 18.0 (Build 312)