New user passwords and password resets

Martin N.

Premier Customer
Joined
Jun 24, 2021
Messages
62
Reaction score
6
Hello everyone,

we recently updated 3CX and the passwords are no longer being sent in the welcome emails. This would usually be fine and everyone can just set their password by resetting it, but since we use multiple different email domains for each user, it's hard for the users to guess which of their addresses to use. The web client specifies to enter either email or username (which should be extension right?) but entering the extension does not work.

Am I doing something wrong or did anybody encounter this issue as well?
 
Last edited:
Upvote 3

Forum statistics

Threads
112,025
Messages
590,367
Members
164,976
Latest member
Roman Mazur