Not getting Transcription in Voicemail Emails

[BRebischke]

We're having an issue where we get the email with voicemail audio file, but not the transcription.

We don't have any custom parameters or templates, everything is default.

I've tried it with the M365 Email Server, and the 3CX SMTP server. Both send the email correctly with the voicemail attached, but still no transcription.

I'm not sure where else I can really check or try...

 

[Charles_3CX]

Double-check your port forwarding for your HTTPS port 443, ensure this points to the 3CX machine's IP address.