Solved Out of Office Hours for Ring Groups

[Scott EIT]

Hi,

At the moment we have a global OoO setup which works well however, one of the departments has different office hours too the rest of the office.In short, is it possible to setup different OoO hours for separate ring groups?

 

[JohnS_3CX]

How does one reach that department? If it is a separate trunk DID you can define its own working hours with "Set up Specific Office Hours for this trunk " and send the calls to your queue accordingly.

 

[Scott EIT]

Unfortunately it's the same trunk as the rest of the business.

 

[Saqqara]

If you have Pro or Enterprise, you could use CFD - https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[JohnS_3CX]

So how do you differentiate/reach your departments? If its via a digital receptionist, you can send each IVR choice to a dummy extension that has its own custom hours, and that will either send the caller to the queue or send them to the out of office hours destination and they can run independently from each other

 

[Scott EIT]

So how do you differentiate/reach your departments? If its via a digital receptionist, you can send each IVR choice to a dummy extension that has its own custom hours, and that will either send the caller to the queue or send them to the out of office hours destination and they can run independently from each other

We use a digital receptionist. How do you create custom hours on the extension?

 

[JohnS_3CX]

You need to go to the extension Forwarding Rules tab, scroll down to Auto Switch, and click configure.

You may also find the following Academy course very useful:

https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

 

[dandenson]

Inbound rules also has it's own scheduling. If you can isolate that department by DID and use inbound rules you'd be set.

 

[Scott EIT]

You need to go to the extension Forwarding Rules tab, scroll down to Auto Switch, and click configure.

You may also find the following Academy course very useful:

https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

Thanks for this. Problem solved!

 

[JohnS_3CX]

Glad to hear it was resolved