Outbound call "No Route Exists"

[Emmett H]

I have someone trying to add someone to a conference call and the call failed. I checked the call log and the reason states "No Route Exists".

From the screenshots below, in Call 1, there is +6104XXXX, but I have an outbound rule to strip the first 4 and replace with +61, maybe I set this up incorrectly? Also, in Call 2, you can see that it has the correct +614XX XXX XXX number but states no route exists. I've also noticed this is the only time where the number is separated instead of +61XXXXXXXX, not sure if that has something to do with it.

Any assistance would be greatly appreciated.

 

[AndreasPo_3CX]

Hi @Emmett H ,

Do you have other outbound rules that this call might be matching before it reaches this one?
Can you share a screenshot of your outbound rules? Obviously hide any sensitive information if any.

 

[Emmett H]

Sure, here's all the outbound rules.

 

[Solo7]

Assign the rules to a department

 

[Emmett H]

Thanks, I'll have them test after I make the changes. Thanks

 

[Emmett H]

I have assigned all departments to all outbound rules. Unfortunately, it's now saying "Target not found" when dialing out from Conference.

 

[TheodorosG_3CX]

Your outbound rule is configured with prefix +610 while you dial +614.
Remove the 0 from the prefix and check.

 

[Emmett H]

Hi, I've updated the outbound rules and still experiencing this issue "Target Not Found". I have provided the outbound rules as well. There is a 10 Digit outbound where it should strip the 1st digit and replace with +61. As you can see, the outbound rule did not apply. I tried to apply the outbound rule to Conference (700) but I am unable to find the extension. I am guessing this is by design.

 

[TheodorosG_3CX]

Conference extension is a System extension.
There seems to be a misconfiguration there. Check guideline here and try other options to configure them accordingly.

 

[philadie]

Do you have E164 processing turned on, we found that if you had Process E164 enabled that the call would reject.