OutBound Caller ID is displayed with an extra digit

[Jenn V.]

Hi - I am using a partner siptrunk and have caller ID set up to push from the users extension.
When we dial on 3CX the caller ID that is showing up has an additional +1 added before the number. So if I dial a US number we see +1(650 XXX XXXX) . Likewise if we call an international number and use an international caller id as well +1 44 117 XXX XXXX. I've tried this with two separate sip trunk providers who have both assured me they are not adding the +1. Is there any setting that I can change to make sure that there is no +1 added to the caller id?

 

[Jenn V.]

This is your number...the caller ID to be displayed ? If so, then you are sending a 1, as a leading digit.

 

[Jenn V.]

This is the caller id that i have programmed. I don't have a 1 in the caller id, and when we dial we preprend a "00" that is stripped as it goes to the trunk. Is there a setting in 3CX that could be causing the 1 to appear? I've confirmed with my provider and they have assured me that they are not adding the 1.

 

[Jenn V.]

This is the caller id that i have programmed. I don't have a 1 in the caller id, and when we dial we preprend a "00" that is stripped as it goes to the trunk. Is there a setting in 3CX that could be causing the 1 to appear? I've confirmed with my provider and they have assured me that they are not adding the 1.

 

[cobaltit]

Have you checked your E164 settings in 3CX?

 

[Jenn V.]

Hi - I don't have the E164 settings set up at all. Everything is blank on that screen. At the beginning of this thread, I tried changing the settings but that did not remove the 1 when I called out.

 

[JohnS_3CX]

Have you made any changes under Your Trunk > Caller ID > Outbound pattern?

 

[Jenn V.]

Have you made any changes under Your Trunk > Caller ID > Outbound pattern?

View attachment 9785

Hi John - No we have not made any changes nor do I have any caller id patterns set up.

 

[JohnS_3CX]

Hi Jen,

Please send me a PM with your list of trunks and outbound rules as screenshots