outbound / inbound Call issue

[trosda]

This is the log when a incoming call directed towards system. it is hosted on google cloud and setup by auto method by 3cx web. installation is fresh.
i have connected a trunk not on list. trunk provider do provide complete tutorial.
i had managed to send call outbound but after few mins it also stop with no audio in all calls. firewall status is green.
trunk is connected but red, not reconnecting in logs
outbound call gives error

Outbound error

[CM503020]: Call(C:1): Normal call termination. Call originator: Extn:100. Reason: Server Failure

L:1.1[Extn:100] failed to reach Line:10000>>+13xxxxx, reason Server Failure

Leg L:1.2[Line:10000>>+13xxxxx] is terminated: Cause: 500 Internal Server Error/INVITE from 35.xxxxxx:5060

Call to T:Line:10000>>+13xxxxx@[Dev:sip:[email protected]] from L:1.1[Extn:100] failed, cause: Cause: 500 Internal Server Error/INVITE from 35.xxxxxxx:5060

[CM503003]: Call(C:1): Call to "+13xxxxxx" <sip:[email protected]:0> has failed; Cause: 500 Internal Server Error/INVITE from 35.xxxxxxx:5060

Inbound Error
11/18/2022 12:52:45 AM - [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from 35.xxxxx:5060 tid=42a8.cec3ac55xxxb9c8537dxxxx5b541116f.0 Call-ID=7caccd5b-xxxxxxxx-e2c0b842f9ea:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 35.xxxxx;branch=z9hG4bK42a8.cec3ac55d56b9c85cxxxxx51e5b541116f.0
Via: SIP/2.0/UDP 10.10.xxxxx:5080;received=10.10.xxxxx;TH=div;rport=5080;branch=z9hG4bKPj81e056bb-xxxx-xxxx-9070-ad46fb26eb75
Max-Forwards: 69
Record-Route: <sip:35.xxxxx;r2=on;lr=on;ftag=1e765973-064a-xxxxx-xxxx-d0992523dd73;did=5f2.86b3a02>
Record-Route: <sip:10.xxxx;r2=on;lr=on;ftag=1e765973-064a-xxxxx-xxxx-d0992523dd73;did=5f2.86b3a02>
Contact: <sip:[email protected]:5080;alias=10.10.xxxxx~5080~1>
To: <sip:[email protected]>
From: "Restricted" <sip:10.10.xxxxx>;tag=1e765973-064a-xxxx-xxx-d0992523dd73
Call-ID: 7caccd5b-xxxxxxxx-e2c0b842f9ea
CSeq: 28434 INVITE
Session-Expires: 7200
Min-SE: 90
Allow: OPTIONS, REGISTER, SUBSCRIBE, NOTIFY, PUBLISH, INVITE, ACK, BYE, CANCEL, UPDATE, PRACK, REFER, MESSAGE
Content-Type: application/sdp
Supported: 100rel, timer, replaces, norefersub
User-Agent: MB 1.0
Privacy: id
P-Asserted-Identity: tel:+31xxxxxx
X-MB-CID: b460cab7-xxxxxxxx-40593ea78b47
TH: dih
Content-Length: 328

v=0
o=- 184xxxxxx 184xxxxx IN IP4 35.cxxxxxxx
s=MB 1.0
c=IN IP4 35.xxxxxx
t=0 0
m=audio 15534 RTP/AVP 8 0 107 101
a=maxptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:107 opus/48000/2
a=fmtp:107 useinbandfec=1
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=sendrecv
a=rtcp:15535
a=ptime:20

 

[SteveITS]

Seems like the SIP provider would need to help with the setup...

Check that the SIP provider's IPs are not being blacklisted. You can allow them in Security/IP Blacklist.

 

[trosda]

i have contacted them they also found no issues. however they say it could be 3cx domain issue which has been assigned to you issue related to inbound and for outbound the suggest some authentication method. and.... authentication method didnt work. direct without ip base works fine for connecting only.
no ip are being blacklisted.it shows 0 records

 

[leejor]

On incoming, I'm assuming that your providers IP is the 35.XXX.XXX.XXX, so where is the 10.10.XXX.XXX IP coming from?

On outgoing,

has failed; Cause: 500 Internal Server Error/INVITE from 35.xxxxxxx:5060

If that is your providers IP, then they seem to have an issue.

 

[trosda]

On incoming, I'm amusing that your providers IP is the 35.XXX.XXX.XXX, so where is the 10.10.XXX.XXX IP coming from?

On outgoing,

If that is your providers IP, then they seem to have an issue.

the 10.10 is internal ip i am using google cloud for hosting 3CX.

Second outbound is going through again. i dont know it was temporary issue or what. i dont see any error on outbound now but still incoming goes somewhere in system. it keeps on ringing and system dont even show any call in queue/busy/using line..