Phone lines down - renewal not gone through properly

[chrisryu]

Our system didn't auto-renew like normal. I put through the payment manually.

Our phone lines are still down and our dashboard is blank.

It says switch to hosted, but we were already hosted.

https://dorsettechltd.3cx.uk/

 

[IrinaP_3CX]

Our system didn't auto-renew like normal. I put through the payment manually.

Our phone lines are still down and our dashboard is blank.

It says switch to hosted, but we were already hosted.

https://dorsettechltd.3cx.uk/

@chrisryu

Please note that 3CX does not offer auto-renewals. Renewal must be process manually via your 3CX account before the expiry date.
Appropriate notifications are sent to the account registration email in addition to visible system banner notifications.

Your system is 4SC and was not renewed in time therefore your hosted instance was deleted.

Because the 3CX hosting is no longer offered with this license tier, you have the following options:

1. Upgrade to 8SC and add 3CX hosting, then use Switch to the hosted option and your backup to restore your system.
2. Remain in 4SC tier and reinstall in a self-hosted environment.