Solved Prefix for dial out in a different CLI

[Asiri Diaz]

In our SIP we have 3 Hotline numbers we use.

Eg :-
114507xxx - As "A Hotline"
114507yyy - As "B Hotline"
114507zzz- As "C Hotline"

All our Default outgoing will done by A Hotline (14507xxx)

When Dialing with Prefix 60 (60xxxxxxxxx) the outgoing CLI for outside calls has to be "B Hotline" (114507yyy).
When Dialing with Prefix 90 (90xxxxxxxxx) the outgoing CLI for outside calls has to be "C Hotline" (114507zzz).

Can we do the in 3CX

 

[Saqqara]

Yes, it can be done - https://www.3cx.com/docs/manual/sip-trunks/

You setup a outbound rule, checking the prefix and strip digits. i.e. check for prefix 60 and strip 2 digits - route down the correct SIP number

 

[Asiri Diaz]

Yes, it can be done - https://www.3cx.com/docs/manual/sip-trunks/

You setup a outbound rule, checking the prefix and strip digits. i.e. check for prefix 60 and strip 2 digits - route down the correct SIP number

Hi Saqqara

the issue is all 3 hotline numbers are in the same SIP trunk

 

[sip.bg]

You can do this with dummy extensions, having different Caller-IDs and loop trunks to use these extensions (via different prefixes). Topic was discusses many times in the forum. See one of the last related discussions: https://www.3cx.com/community/threads/best-way-to-handle-911.52879/

 

[Asiri Diaz]

You can do this with dummy extensions, having different Caller-IDs and loop trunks to use these extensions (via different prefixes). Topic was discusses many times in the forum.

Hi There,

Can i have some example in how to do that if you have any Forum threads to follow to any blogs
please share with me.

 

[sip.bg]

See for example discussion in: https://www.3cx.com/community/threads/best-way-to-handle-911.52879/ The loop trunks are generic SIP trunks without registration.

 

[Asiri Diaz]

You can do this with dummy extensions, having different Caller-IDs and loop trunks to use these extensions (via different prefixes). Topic was discusses many times in the forum. See one of the last related discussions: https://www.3cx.com/community/threads/best-way-to-handle-911.52879/

Hi There,

thanks... it worked for me but the issue is on the report extraction. any way will find a solution foe the reports

 

[leejor]

Sounds as if the feature you want is "in Progress"

https://www.3cx.com/community/threads/ability-to-set-a-caller-id-for-outbound-calls.42840/

 

[Asiri Diaz]

this is been solved with

https://www.3cx.com/community/threads/best-way-to-handle-911.52879/#post-216693

its done. Thanks

See for example discussion in: https://www.3cx.com/community/threads/best-way-to-handle-911.52879/ The loop trunks are generic SIP trunks without registration.

 

[craigreilly]

Sounds as if the feature you want is "in Progress"

https://www.3cx.com/community/threads/ability-to-set-a-caller-id-for-outbound-calls.42840/

This would be a nice clean way instead of dummy extensions. Hope they can implement in the near future.