Private Phonebook showing name

[Sommer]

Hello.

As already mentioned in this thread, when a contact is added to the private phonebook, the displayed information when being called doesn't make sense.
Its Caller Clip:Inbound Route:Contact Name

What you actually expect to see is the Contact Name first.
This only occurs in the private phonebook, not in the company phonebook.

How to change this?

When using the Windows-Client you only see the number at first, because the window size is too small to show all that informatoin.


Thank you.
Best regards

 

[Evolute IT]

3CX Console > Advanced > Contacts > Options > "Append/Prepend Rule/RG/Queue Name"

 

[Saqqara]

Not sure if 3CX will match the name of the incoming call for private phonebooks

Have you check the settings within the phone, to see if you can enable it

 

[Sommer]

We use mainly the windows client.

I now changed " Add Group, Queue or DID/DDI Names to Caller ID " to "Do not add".

Still, when a contact is in the company phonebook, the contact name is showed, and beneath in small you see the number.
But when the same contact is in the private phonebook, it's displayed as Number:Name, which is better, but still the name would be better to be at first.


I hope you see the problem here.
Is there maybe a way to change this in the system parameters?

Thank you.

 

[JohnS_3CX]

Hi Sommer,

I can confirm this is the default behavior currently. There is no known way of changing this.