Problem with process

[Albert464]

Hello,

Every week I receive an email with this writing:
---
3CX Service notification

Following service (s) were stopped recently:
3CXPhoneSystemMC01
---

When I go to check I see that the process is over, can you help me to understand?

 

[cobaltit]

First thing is to make sure you are running Update 6. There were a number of bugs fixed that could cause that service to crash randomly.

 

[YiannisH_3CX]

Also update your installation to Debian 9 if you have not done so already as the system was designed to work with Debian 9.

 

[Albert464]

First thing is to make sure you are running Update 6. There were a number of bugs fixed that could cause that service to crash randomly.

Thank you! How can I make this update?

Also update your installation to Debian 9 if you have not done so already as the system was designed to work with Debian 9.

I have version 9.5, I installed the pbx with 3CX PBX Express

 

[YiannisH_3CX]

Thank you! How can I make this update?

You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6.
If you are running a version older than 15.5.15502.6 then you can use the guide below to upgrade:
https://www.3cx.com/blog/news/pbx-upgrade-update-6/

 

[Albert464]

You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6.
If you are running a version older than 15.5.15502.6 then you can use the guide below to upgrade:
https://www.3cx.com/blog/news/pbx-upgrade-update-6/

I already use version 15.5.15502.6, But the service always stops.

 

[cobaltit]

Are you using custom templates?

 

[Albert464]

Are you using custom templates?

I do not use any custom templates. I have a switchboard with a Yealink phone, but I do not use custom templates.

 

[cobaltit]

What is the host? Physical machine, VM, etc?

 

[Albert464]

What is the host? Physical machine, VM, etc?

Amazon Lightsail

512 MB Memory
1 Core Processor
20 GB SSD Disk
1 TB Transfer

 

[cobaltit]

Upgrade the instance, 512mb is to little. Notice the article title:

https://www.3cx.com/blog/news/host-pbx-phone-system-amazon-lightsail/

That would be the instance with 1 GB of memory.

 

[YiannisH_3CX]

Upgrade the instance, 512mb is to little. Notice the article title:

As a first step i would also recommend adding more memory as shortage in memory could cause the service to stop.

 

[Albert464]

Upgrade the instance, 512mb is to little. Notice the article title:

https://www.3cx.com/blog/news/host-pbx-phone-system-amazon-lightsail/

That would be the instance with 1 GB of memory.

As a first step i would also recommend adding more memory as shortage in memory could cause the service to stop.

Thank you very much, I upgraded, if it happens again I'll let you know. Thanks again.

 

[YiannisH_3CX]

Thank you very much, I upgraded, if it happens again I'll let you know. Thanks again.

Please keep us updated with the results