Solved Provisioning Custom Template on Yealink Phone

[Cory P]

Hello,

How can I get some of the phones to load a custom template we have? Whenever we attempt to add new Yealink phones, and select the custom template we have created, it continues to load the default and won't pull the custom one we have created.

Shown in the screenshot, are a few of the older phones that were provisioned a while ago hold the custom template and they work as intended, but the two new phones wont.

Our 3CX version is 15.5.3849.1

Suggestions?

Thanks,

 

[giwm]

Try updating the phone firmware first. Then if still not working let us know.

 

[Saqqara]

Custom yealink templates require extra steps - check heading 'Yealink-specific template changes'

https://www.3cx.com/docs/custom-ip-phone-templates/

Maybe worth checking this, as the previous phones may have been done on previous versions of 3CX

 

[Cory P]

Custom yealink templates require extra steps - check heading 'Yealink-specific template changes'

https://www.3cx.com/docs/custom-ip-phone-templates/

Maybe worth checking this, as the previous phones may have been done on previous versions of 3CX

You are correct in the fact that this is the first time it is being done on the newer 15 version of 3CX

 

[YiannisH_3CX]

Hello @Cory P

In addition to the points mentioned if you are using custom templates that were edited for previous versions of the PBX i would recommend updating them to the current version of the templates.
I would also recommend updating to the latest service pack before making any template changes.

 

[Cory P]

Hello and thank you for the responses.

Editing the custom templates in the new version and saving them, then applying them did indeed work and allow for the custom template to be provisioned into the phone.

We are aware of needing to update service packs as well. Thank you for the suggestion.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.