provisioning issues with grandstream 1782

[richo81]

Hopefully this is just a rookie error and something simple. As the title says i'm having issues provisioning a grandstream phone. This setup is in a test enviroment with 1 handset and a couple of web clients. All works fine except when provisioning the handset. I can register the phone with the 3cx pbx but the phone itself doesnt appear to register the extension. Does anything specific need to be done on the phone to register the extension? I've followed both guides to provision the phone on the 3cx website but to no avail. Once the phone is manually provisioned it appears in 3cx but doesnt seem to have the extension registered, even though it is registered against the correct extension.

Any ideas?

 

[mariosM_3CX]

Hello @richo81

As a first step, you need to upgrade the phone to the min. firmware version that is 1.0.1.56
Please use the following guide in order to provision the specific phone properly. https://www.3cx.com/sip-phones/grandstream-gxp17-series/ and let me know if you are facing any issues.

 

[apostolis_3CX]

Hi richo81,
I think you should first update the current firmware of the phone from 1.0.1.30 to 1.0.1.56.
The latest firmware can be found here: https://www.3cx.com/support/phone-firmwares/
and a guide how to manually upgrade the firmware is available here: https://www.3cx.com/sip-phones/manually-provision-supported-grandstream-gxp/

 

[richo81]

Thanks for that. Updating the firmware was the first thing i did but it didn't seem to take. Have done that now and can confirm on 1.0.1.56. I've now factory reset and tried to set it up again. I've removed it from 3cx phones and re-added to an ext.
Plug and play into the LAN doesn't appear to work. The phone doesn't automatically appear in 3cx via the mac address. Provisioning via the webportal doesn't appear to work either. If i put in the 3cx config server path with credentials previously this would get the phone to appear in the 3cx under phones. Now it wont even do that.

 

[richo81]

i should mention the 3cx and phones are on a separate vlan. I have added the handset to the correct vlan and it now appears in 3cx but still not assigned to the extension

 

[YiannisH_3CX]

Have you selected the phone and clicked on the "Assign Ext" and it didn't work?

 

[richo81]

correct. Doesn’t work

 

[richo81]

Have created new extensions, removed the phone re-added, re-assigned etc. Damn thing.

 

[YiannisH_3CX]

Do you have other phones on the same PBX that are able to provision or is this the only phone?

 

[richo81]

This is the only physical handset I have.

I have tested software phone, iPhone app etc all work fine

 

[YiannisH_3CX]

Try manually requesting the configuration file of the phone from the server after assigning the phone to an extension. Copy the provisioning link into a browser and then add the mac address of the and .xml
For example : http://<Server_IP>:5000/provisioning/xxxxxxxxxxxxxx/cfg<MAC_Addr>.xml
So, assign the phone to an extension and press OK. Wait a couple of minutes for the phone to react.
If nothing happens then try download the config file manually.
If that works then it means the server is correctly responding to request and the phone is not requesting the file. In that scenario you may need to run a wireshark capture to see why this is failing.

 

[richo81]

So the macaddr.xml file exists and has the extension in there. Phone just doesnt seem to accept it. I have configured the phone manually which is working. This is fine for now.