Unsupported Provisioning Issues

[mendel@myglobalsecurity]

Hi all,

I set up a PBX on a clients network and seem to be having a lot of issues.

We have 60 some odd Grandstream GSC3516 talk back speakers that we are using for paging.

All of them have been logged in to and had the provisioning file added.

When paging or calling the speaker it picks up or at least makes the sound as if it did and it keeps ringing on the caller end. After a couple seconds it reboots.

Attached is a screenshot of the errors in the log.

Any help would be much appreciated!!

 

[JohnS_3CX]

Hi @mendel@myglobalsecurity

Unfortunately the specific model you use is not supported by 3CX, so don't really know if it is compatible.
The fact that it reboots, is also not a very good sign. Probably the device is crashing I would think..

Our list of supported devices can be found here.

You might have to contact the manufacturer and see if they can help you troubleshoot this.

PS: I removed the screenshots because they contained your private information.
The messages you saw in the event log are not related in any way to the issue you are currently facing.

 

[mendel@myglobalsecurity]

John,

Thank you for removing the screenshots, probably should have paid a little more attention there.

So we did test these devices on a different network environment before installing, when we did the testing it worked perfecty fine when provisioned as a gsc3510.

I will reach out to the manufacturer to see what and if it is something they can resolve.

Thank you