Solved Question regarding 3CX Reports

[Aiv]

Hi all,

I was asked to make a few reports after we rolled new IVR to see if traffic is going as we expected to different Q's.

The report "Queue Performance Overview" looks to be precisely what we needed but then someone asked how are the numbers counted. We have Q 806 and Q 807, Q 806 has overflow to Q 807 when there is more then 3 waiting of wait time of 5min is exeded.

Q 806 has total calls 14 and Q 807 164. What is the true total of Q 807? 164 or 150?

 

[VasilisV_3CX]

Hi @Aiv,

I've just tested this and if the call overflows, it'll appear as "Received" in both queues. So your true total is 150.

 

[Aiv]

Hi @Aiv,

I've just tested this and if the call overflows, it'll appear as "Received" in both queues. So your true total is 150.

Thank you for quick response I though it would be something like that.

 

[VasilisV_3CX]

No problem @Aiv, feel free to open a new thread if you require any further assistance or information.