We noticed a problem after switching to 3CX as our main Pbx today.
If there is an external call coming to a queue the agent is unable to hold or transfer the call and it's dropped instead.
If the agents calls an external number or an extension is called directly these functions work without any issues.
Could someone tell me why the calls are being dropped if the call is forwarded to an extension through a queue?
If there is an external call coming to a queue the agent is unable to hold or transfer the call and it's dropped instead.
If the agents calls an external number or an extension is called directly these functions work without any issues.
Could someone tell me why the calls are being dropped if the call is forwarded to an extension through a queue?
