Solved Recording Option Not visible in WebClient

[amannick]

I added a manager rights to my user to see group recordings (Available in Professional and Enterprise) but its not visible

Followed the following tutorial everything else works good just can't see recordings option ....Using 3CX Professional.


https://www.3cx.com/3cxacademy/videos/intermediate/extension-groups/




Aman Nick
The Telephony Co. | www.thetelephony.co

 

[VasilisV_3CX]

Hi @amannick,

To be sure, when selecting Manager as the Role are you then checking the 'Can see group recordings (Available in Professional and Enterprise)' box? It is not selected by default.

If it is checked, where are you checking the recordings? Have you ensured that this extension is in the correct group?

 

[amannick]

Helo @VasilisV_3CX


I have checked the option can see group recordings.




But its still not showing recording under Manager's webclient




and Manager rights were given and all the option are checked.


Thanks
Aman Nick | The Telephony Co.
www.thetelephony.co

Hi @amannick,

To be sure, when selecting Manager as the Role are you then checking the 'Can see group recordings (Available in Professional and Enterprise)' box? It is not selected by default.

If it is checked, where are you checking the recordings? Have you ensured that this extension is in the correct group?

 

[VasilisV_3CX]

Hi @amannick,

Just to confirm, you have enabled Show Call Recordings under the Extension >> Phone Provisioning >> 3CX App?



So the issue is that you can see the recordings tab in the Web Client but you're unable to see any of the group recordings therein?

 

[amannick]

Hi @amannick,

Just to confirm, you have enabled Show Call Recordings under the Extension >> Phone Provisioning >> 3CX App?

View attachment 22473

So the issue is that you can see the recordings tab in the Web Client but you're unable to see any of the group recordings therein?

Dear @VasilisV_3CX


Thank you it worked. Thank you for your help



Thanks
Aman | The Telephony Co.
www.thetelephony.co

 

[VasilisV_3CX]

Hi! Glad to hear that it's been resolved! Feel free to open a new thread if you need any further assistance!