Recordings permissions

[jw123]

I've got a scenario where I've got multiple groups on the system (e.g. sales, customer services etc.), if I tick the option "Can see group recordings (Available in Professional and Enterprise)" on a single a single extension for the "customer services" group, then that user can then see recordings for all calls/groups (or at least all groups that they are part of) not just the "customer services" group.

I only want the user to have access to the recordings of a single group, how can I achieve this please?

 

[Evolute IT]

Make the user part of one group only and he will see only those recordings. If they are member of multiple groups, they can see them all. That's the concept of groups in ACLs.

 

[jw123]

Make the user part of one group only and he will see only those recordings. If they are member of multiple groups, they can see them all. That's the concept of groups in ACLs.

Thanks for the quick response.

So is there no way to have the extension in "Group 1" and "Group 2" but only have access to recordings from "Group 1"?

 

[Evolute IT]

Nope.