Report Definitions

[Terrie Phillips]

Hello,

We are trying to track out outbound calls (how many calls our agents make out to our customers) and when I run the extension statistic report. We are confused as to the Unanswered reporting under the Outbound. Assuming that outbound would mean the calls the agents are making, does this mean they did not connect with the person?

Thanks.

 

[YiannisH_3CX]

Hello @Terrie Phillips

The unanswered would mean that the call was made but was not answered. If you run the call report you can see how long the call was ringing as well.

 

[Terrie Phillips]

Thank you!

 

[YiannisH_3CX]

Glad i could assist