Solved Reporting not working

[Janwillem Ronken]

Hi all
Since this morning the reports are not working no matter if scheduled or generating one time. Status says initialized but nothing happens.
all services are running... as this is end of the month I need those urgently.
Anyone an idea?
many thanks
janwillem

 

[YiannisH_3CX]

Hello @Janwillem Ronken

What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6.
Details about call reports are written in the system service log so you can check there for an error or the cause of the issue. I would recommend putting the system to verbose logging and restarting services for more detailed logs. Then try to run a report again and check the logs.

 

[JW Ronken]

Hi YiannisH
we run the latest PRO version 15.5.15502.6. The issue occured after running the Debian update/upgrades. All services were restarted from the cmd line (didn't start automatically although console said it was restarting them) but it seem the reporting stuff didn't work.
After another all services restart from the GUI the mails with reports came in.
all working again.
thanks
Janwillem

 

[JohnS_3CX]

Hi,

Glad to see it was resolved, thanks for updating the thread