Reporting question/request

[SiragJ]

Hi,

Why is it that 'Agents in queue' reports don't keep a history of who was in a queue. I noticed that when you generate a report from say last week and you removed someone today that was in said queue then, it won't show that person in the report. This led to some confusion with a customer. Is there any reason why 3CX doesn't keep a record of who was in a queue at any date?

Apologies if it's unclear what I mean, I found it difficult to describe.

 

[ChrisC_3CX]

This is expected behavior as the Call Report will run and present statistics based on the agents that are members of the Queue at the time the Report was ran.