Solved Ring Group feature not working

[hezkyy]

Hello Everyone,

I'm new with 3cx and we are trying to figure out on how to make the calls route to all of our extensions.
I have 5 extensions part of my Ring Group. But once we receive an inbound call the call only rings one extension which is the extension that is in the SIP Trunks > General > Route calls to > Destination for calls during office hours > Extension #


I've tried deleting our inbound rules and just leave the Ring groups but it seems that it still does not ring all of our extensions.
Thank you so much in advance.

 

[cobaltit]

So the problem isn't that the ring group isn't working. The problem is that you are likely using a unsupported provider or formatted your DID incorrectly so the DID is not being recognized and it is following the catch-all trunk route instead of the inbound rule. If you want it to ring the ring group why don't you change the trunk route to go to the ring group?

 

[hezkyy]

Thank you so much for your quick response.
Can you tell me how to change the trunk route to the ring group.

 

[cobaltit]

Where you have it crossed out in your image. The ring group will be an extension option in the drop down.

 

[hezkyy]

there's no option to put ring group here

 

[cobaltit]

That's not the field you had crossed out in your image... You select Extension in the top box and the the ring group extension in the bottom.

 

[Saqqara]

As above change the extension number to the ring group number

 

[JohnS_3CX]

1. Pick "Extension" as the "Destination during office hours"

2. Pick the ring group from your list of extensions.



If you had a specific user's extension before, you were never sending the calls to the Ring Group in the first place, you were just sending them to the specific user

 

[hezkyy]

I don't see the option Ring Group, the options available are only the list of my extensions nothing says Ring Group

You think there's a problem on the other settings?

 

[hezkyy]

Okay I'm seeing this one now. Hope it work will give you an update. Thank you so much!

 

[dandenson]

I just went through something similar.

What provider are you using? How many trunks do you have configured? Is it IP or registration based?

 

[hezkyy]

Everything works fine! Thank you so much! I believe we are using google cloud as our provider

 

[JohnS_3CX]

Glad to hear it was resolved