Ring Group Round Robin OR Queue Less than 15 seconds

[dantheman]

Good morning,

I'm curious if there's a way to have a round robin type experience while having a ring group.

OR

If there's a way to have the queue Maximum queue wait time (seconds) less than 15 seconds. We want a queue, but don't want the user to wait for 15 seconds if all the agents are busy / away.

We are on 3cx hosted V20. So CFD is not a current option.

Anyone have any work arounds?

Thank you

 

[fxbastler]

If there's a way to have the queue Maximum queue wait time (seconds) less than 15 seconds.

No, not if you don't have a special external device with auto answer and call forward after xx (less than 15) seconds in the queue.

So CFD is not a current option.

Wait till v20u4.

Anyone have any work arounds?

No, not without CFD App and a call queue, see above.

 

[SteveITS]

round robin type experience while having a ring group

Like prioritized hunt?
https://www.3cx.com/docs/manual/call-center-queues-v18/#h.ybftrrq2tnsz

 

[dantheman]

Prioritized hunt just goes down the list in order. That's not ideal for this situation.

 

[NicholasP_3CX]

With the 3CX Enterprise subscription, you can have a skill based routing queue, where your agents will be set as skill set 1, and if they are all on the phone, all logged off, or combinations of the above, then the call will go to skill set number 2.

In skill set number 2 you will have the agents who you want to ring only if skill set number 1 is busy or unavailable.