Ring Groups and Queues in Company Directory

[alkyred]

We are running version 18.0 1880.

This is a new installation for us and I have only completed the basic training so far. My question is, In Settings - Apps- Options, there is a GeneRAL options section with checkboxes for:

- Allow Chat
- Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook
- Hide CRM Contacts from 3CX Apps Company Phonebook

We have Hide Systems Extensions Turned off so the Ring Groups and Queues ould be displayed in the Company Phone book. This does not seem to be working. I have created a test ring group and I do not see it listed.

How can we publish the Ring Groups and Queues? This would be an important feature when for staff when sending a miss routed call into the correct ring group or queue. We want our staff to be able to type the name to forward the call.

Thanks,

Alkyred

 

[Saqqara]

Have you refreshed the address book on the phone, as normally it only updates once a day (I believe)

 

[alkyred]

Have you refreshed the address book on the phone, as normally it only updates once a day (I believe)

Well, since I am new, I do not see where to refresh the address book. However, the Ring Group has been there for 3 days and is still not in the address book

 

[leejor]

Create a "dummy" extension that forwards to the Ring Group? I had assumed it would be showing because of this feature request...

https://www.3cx.com/community/threads/hide-ivr-queue-and-ring-groups-from-phonebook.47094/

 

[Evolute IT]

Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook

"[...] from **3CX Apps** Company Phonebook"

 

[alkyred]

Create a "dummy" extension that forwards to the Ring Group? I had assumed it would be showing because of this feature request...

https://www.3cx.com/community/threads/hide-ivr-queue-and-ring-groups-from-phonebook.47094/

I have done this and it does work, but then what is the sense of those checkboxes if they do not work.

 

[Evolute IT]

"[...] from **3CX Apps** Company Phonebook"

I have done this and it does work, but then what is the sense of those checkboxes if they do not work.

3CX Apps... not phones.

 

[ChrisC_3CX]

It's as frederick says, the said option, when enabled, will only hide System Extensions from the presence information available to the 3CX Apps. System Extensions are actually not included in the contacts to begin with.