Router Phone Needs Restarted After Internet Outage Not Self Healing

[tek3]

I have a customer with 5 locations all on one PBX. Each location has 3 Fanvil X5U-V2 one configured as a router phone and the other 2 connected to it. If the location looses internet for any amount of time the phones never self heal. Once they are restarted they are fine. Why are the router phones not self healing and getting themselves reconnected without restarting?

 

[SweetAction]

Known issue that is expected to be fixed in U8
https://www.3cx.com/community/threads/sbc-router-phone-sip-reg-error.119704/

(also: https://www.3cx.com/community/threads/x4u-v2-router-phone-sbc-not-reconnecting.119721/)

 

[tek3]

Known issue that is expected to be fixed in U8
https://www.3cx.com/community/threads/sbc-router-phone-sip-reg-error.119704/

(also: https://www.3cx.com/community/threads/x4u-v2-router-phone-sbc-not-reconnecting.119721/)

Thank you! I saw the Alpha of U8 was released June 8th is there a time frame of the full release?

 

[SweetAction]

Thank you! I saw the Alpha of U8 was released June 8th is there a time frame of the full release?

Usually from Alpha to release is about 6 weeks, but that's just based on past experience and isn't a hard and fast rule.

 

[tek3]

Usually from Alpha to release is about 6 weeks, but that's just based on past experience and isn't a hard and fast rule.

Now that the U8 final is out was this issue addressed as part of its release?

 

[SteveITS]

It looks like it: https://www.3cx.com/community/threads/firmware-updates-sbc-router-phones.121909/

 

[JohnS_3CX]

Please upgrade your PBX to V18 Update 8.

You will then see new firmware for all Fanvil router phones.

Install your firmware and the issue should now be solved.

https://www.3cx.com/blog/releases/firmware-updates-sbc/