Solved Separate Logins for Different Call Queues

[Shawn Pattison]

We have a request from one of our managers who has an extension that is in two different call queues.

We would like to know if it is possible to create separate logins for each call queue and create separate DSS Keys to log in to each queue on the phone?

OR

If we can schedule one queue to take priority over the other during different times of the day?

The only other option we can think of is to give the user two phones with each line assigned to a different queue.

 

[YiannisH_3CX]

Hello @Shawn Pattison

Please note that you can control to what queue the extension is logged in through the switchboard of the 3CX client or the web client. You can log a user in to one queue and not another.
If you log a user out of a queue that way you will need to use the same method to log him back in. More details on explicit login can be found here:
https://www.3cx.com/3cxacademy/videos/intermediate/call-queues/
https://www.3cx.com/docs/pbx-queue-status/

 

[Shawn Pattison]

Thank you very much. This is what we needed.

 

[YiannisH_3CX]

Glad i could assist