SMS routing IVR - allow different destination

[ogrixinc]

Hello all, this seems to be an old problem but upon searching, I could only find "temporary" workarounds and fixes.

https://www.3cx.com/community/threads/sms-routing-ivr-allow-different-destination.116826
https://www.3cx.com/community/threads/split-sms-voice-calls.117924
https://www.3cx.com/community/threads/sms-for-numbers-going-to-digital-receptionist.116716

Even in the admin panel, I don't seem to find a "Call handling" like @Nick Galea had mentioned; which I'm not sure why since my version is pretty much always up to date!

 

[N_G]

You might still have update 5 as we have not deployed update 6 to hosted yet as its Beta. You will get it soon, and it will be in tab options of a dig receptionist

 

[Youdjin]

Hi, i'm in version 18.0 Update 8 and i still don't see this Tab which i really need SMS working on IVR!!!!.

 

[Charles_3CX]

If you access the admin console with the user, which is set with an admin or owner role, and navigate to Call handling > then the IVR, you should see the options tab where you can configure to send the SMS to another location when the SMS-enabled DID points to the IVR, as documented here: https://www.3cx.com/docs/manual/ivr-digital-receptionist/.

 

[Youdjin]

Yes, i found it couple threads down, got it working. Thank you anyway for your response.