Switchboard not showing Call Queue

[interdictit]

I have a Linux version of 3cx, updated to the latest 15.5 version with a call queue configured in the system with two agents. I can put any number of agents in the queue, however the queue will not show in the switchboard UNLESS my extension is one of the agents. It works if I'm the only agent or if any number of others are included along with my extension. If my extension is not included, the call queue does not show in the switchboard. Further, it still works if I am logged out of the queue, provided my extension is still an agent.

The call queue works otherwise as expected and will route calls properly - it is just not visible on the switchboard.

For the time being I have included my extension and logged out of the queue so I don't receive any calls, but this is not a good long term solution. The only difference I can see is that I'm a manger extension and the others are not. Regardless, setting others' extensions to manager permissions did not have the effect of causing the queue to show.

Creating a new queue does exactly the same thing. My extension must be included for it to show in the switchboard. I have created a new extension and included it in the queue, but does not change the result - my extension still must be an agent to show. This is on all extensions switchboards, not just my view.

Any ideas?

 

[TBWD]

Add your extension in the notifications tab, that will allow you to become a manager, then remove your extension from the queue it's self

 

[YiannisH_3CX]

Hello @interdictit

What you are experiencing is the default behaviour. You can see the queue in the switchboard if you are an agent of the queue or if you set your self as a Queue manager as @TBWD suggested.
You can add your extension as a Queue manager through the Queue settings in the management console.