Twilio - 500 Server Error when replying in an existing SMS chat

[TaylorStevens23]

Hi,

I am having an issue receiving SMS messages. I have connected my account with Twilio and I am able to send messages but unable to receive them. I see an older post this year with the same issues but there wasnt any solution or follow up to the thread (https://www.3cx.com/community/threa...-when-replying-in-an-existing-sms-chat.81724/). Answering the questions from the other thread for this issue.

Does the TEST button for SMS work?
- No. Test fails each time.

Can you send outbound messages without a problem?
- Yes. Outbound messages are working without issue.

Is this happening each time you try to reply?
- Yes. I have been unable to successfully receive a reply.

sourceComponent	"14100"
httpResponse	"500"
url	"https://messaging.3cx.com/v2/webhook/XXXXXXXXXX/twilio/sms/XXXXXX"
ErrorCode	"11200"
LogLevel	"ERROR"
Msg	"Internal Server Error"
EmailNotification	"false"

• 3CX Version, Professional Annual 16.0.9
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? On Prem
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Mode: 123net
• Are custom Phone Templates being used: YES

 

[Evolute IT]

Hi,

I am having an issue receiving SMS messages. I have connected my account with Twilio and I am able to send messages but unable to receive them. I see an older post this year with the same issues but there wasnt any solution or follow up to the thread (https://www.3cx.com/community/threa...-when-replying-in-an-existing-sms-chat.81724/). Answering the questions from the other thread for this issue.

Does the TEST button for SMS work?
- No. Test fails each time.

Can you send outbound messages without a problem?
- Yes. Outbound messages are working without issue.

Is this happening each time you try to reply?
- Yes. I have been unable to successfully receive a reply.

sourceComponent	"14100"
httpResponse	"500"
url	"https://messaging.3cx.com/v2/webhook/XXXXXXXXXX/twilio/sms/XXXXXX"
ErrorCode	"11200"
LogLevel	"ERROR"
Msg	"Internal Server Error"
EmailNotification	"false"

• 3CX Version, Professional Annual 16.0.9
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? On Prem
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Mode: 123net
• Are custom Phone Templates being used: YES

Go to Settings > Parameters, search for "MESSAGING". Do you have a parameter named "MESSAGING_URL" / "MESSAGING_SERVER" ? You should be on V3 of the webhook, not V2.

If the parameter exists, delete it and restart the Management Console service.

 

[TaylorStevens23]

Go to Settings > Parameters, search for "MESSAGING". Do you have a parameter named "MESSAGING_URL" / "MESSAGING_SERVER" ? You should be on V3 of the webhook, not V2.

If the parameter exists, delete it and restart the Management Console service.

Hi Frederick, thank you for the response. When I check my parameters and search messaging I find no parameters listed with messaging associated.