Twilio Not Sending Caller ID Information

[TaylorStevens23]

We recently ported our numbers over to Twilio and everything is working but I am not seeing the caller IDs coming into 3CX on Twilio calls. Is this something I need to further configure in Twilio or is this something I am missing in 3CX?

• 3CX Version, Professional Annual 18.0 Update 5 (Build 415)
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? On Prem
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Mode: Twilio
• Are custom Phone Templates being used: YES

 

[cobaltit]

When you say you aren't seeing it coming in, do you mean you've used wireshark or verbose mode in the logs to see the incoming SIP traffice for CID information or it's just not showing in 3CX?

 

[TaylorStevens23]

When you say you aren't seeing it coming in, do you mean you've used wireshark or verbose mode in the logs to see the incoming SIP traffice for CID information or it's just not showing in 3CX?

I mean it is just not showing in 3CX if you receive a call on any hard or soft phone. I have not done any wiresharking or or verbos logging yet.