Solved Unable to divert busy calls to an external number

[Dozer302]

I have the 3CX system setup in the 3CX cloud.
All working apart from not being able to setup an external call divert when an extension is busy. I get a busy tone instead.

Example:
Ext: 100 is either DND or busy and they are member of the sales Queue.
I've set this extension divert when busy to an external number (which is the actual sales queue).
So when they get a DDI call and on DND/busy it goes into the sales queue.

All I get is a busy tone.- the SIP provider is Gamma.

any ideas what's wrong here?

 

[AshishKushwaha]

You can try this scenario: set an external number to a user's mobile number in the user settings.

After that, set the busy forwarding to my mobile and check if the calls are being forwarded to that number.

 

[Dozer302]

Thanks for the reply... I've tried diverting to mobile and that doesn't work either - I get a very short ring, then a busy tone for both mobile numbers and external numbers.
I've tried the "divert to mobile" with a mobile assigned to the user extension and I get the same results.

 

[AshishKushwaha]

I think you need to check with your vendor if they support call forwarding

 

[bitn2]

Check your logs what happens for the call like this

 

[Dozer302]

I've fixed the issue - turns out I had an outbound rule that was the issue. Removed the rule and now all working.